Team Leader

1 day ago

Navi Mumbai, Maharashtra, India Selections HR Services Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Summary:

We are seeking an experienced
Team Leader
to manage a team of healthcare process associates supporting our US healthcare clients. The ideal candidate will have a strong background in
RCM (Revenue Cycle Management)
,
medical billing
,
claims processing
, or
provider/payer operations
, with proven ability to lead, motivate, and manage performance in a high-volume BPS environment.

Key Responsibilities:

  • Lead, mentor, and manage a team of 10–20 associates handling US healthcare processes (Billing, AR, Claims, or Denials).
  • Monitor daily performance metrics — productivity, accuracy, and turnaround time — ensuring SLA adherence.
  • Conduct daily huddles, reviews, and performance feedback sessions to drive quality and operational excellence.
  • Coordinate workflow distribution, manage queue volumes, and address escalations effectively.
  • Ensure compliance with client SOPs, HIPAA regulations, and internal audit standards.
  • Identify training needs and implement upskilling initiatives to enhance team performance.
  • Collaborate with Quality, Training, and MIS teams for process improvements and efficiency initiatives.
  • Provide regular reports and dashboards on team performance, attendance, and overall process health.
  • Support client calls, business reviews, and ensure strong stakeholder communication.

Required Skills & Qualifications:

  • Graduate in any discipline (preferably Life Science, Commerce, or Healthcare-related).
  • Minimum 4 years of total experience in US Healthcare BPS, with at least 1 year as a Team Leader or SME.
  • Hands-on exposure to RCM processes such as
    Billing, AR Follow-up, Denials, Cash Posting, or Claims Adjudication
    .
  • Strong understanding of
    HIPAA compliance
    and quality frameworks.
  • Excellent communication, analytical, and people management skills.
  • Proficient in MS Excel and report generation.
  • Flexible to work in night shifts supporting US clients.

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