Customer Services Team Leader

3 days ago

Mumbai, Maharashtra, India Neeco Global ICT Services Full time

Neeco is a global provider of complex ICT services with Client-centric, professional-grade and highly versatile solutions designed for telecommunication companies, service providers and their enterprise customers, governmental and public organizations, and our own Channel Partners. With operations in more than 160 world countries, we are ready to provide truly world-wide coverage.

Are you an experienced Customer Service professional ready to take the next step in your career?

We're looking for a Customer Services Team Leader to lead our Indian Customer Services team and ensure smooth daily operations, excellent client communication, and high-quality service delivery.

What you'll do

As a Team Leader, you will:

  • Oversee daily operations of the Customer Services team, ensuring timely and accurate order processing.
  • Act as the main point of contact for clients, maintaining a professional and customer-focused approach.
  • Lead, motivate, and support the team through regular 1-on-1 meetings, feedback sessions, and daily guidance.
  • Manage operational escalations and ensure quick, effective resolution by coordinating with internal teams and external suppliers.
  • Monitor team performance, quality standards, and adherence to internal processes and KPIs.
  • Support the CS Manager in achieving SLA and service quality goals, providing input on process improvements and client satisfaction.
  • Represent the company in meetings with clients to discuss projects, resolve issues, and build strong relationships.
  • Collaborate with the Czech Customer Services team to take over selected projects as part of a regional transition.
  • Participate in hiring, onboarding, and development of new team members.

What we're looking for

  • 5-8 years of experience in Customer Service or Order Management.
  • At least 2 years in a team leader or supervisory role.
  • Fluent English, both written and spoken, with confidence in communicating with international clients.
  • Strong organizational and problem-solving skills, with the ability to stay calm under pressure.
  • Proven experience in managing client relationships and resolving escalations.
  • Proficiency with ERP/CRM systems and Microsoft Office tools.
  • Ability to coordinate across time zones and multicultural environments.
  • Experience in logistics, supply chain, or IT service management is an advantage.

Who you are

You're a proactive and people-oriented leader who thrives in a fast-paced environment. You value teamwork, clear communication, and continuous improvement. You take ownership, think ahead, and inspire others to do the same.

Interested?

Send us your CV and a brief note about your experience leading customer service teams. We'd love to hear from you

Job Types: Full-time, Permanent

Benefits:

  • Health insurance
  • Provident Fund

Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • When are you available to start?
  • What are your salary expectations?

Experience:

  • Leadership: 2 years (Required)
  • Customer Service or Order Management: 5 years (Required)

Language:

  • English (Required)

Location:

  • Mumbai, Maharashtra (Required)

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