Team Leader

2 weeks ago

Hyderabad Mumbai, India Taskus Full time ₹ 1,04,000 - ₹ 1,30,878 per year

We are looking for a skilled Team Leader with 3 to 8 years of experience to lead our team in the BPO industry. The ideal candidate will have a strong background in Arabic language and excellent leadership skills.

Roles and Responsibility

  • Manage and supervise a team of customer service representatives to ensure high-quality service delivery.
  • Develop and implement effective training programs to enhance team performance and productivity.
  • Monitor and analyze customer feedback to identify areas for improvement and implement changes.
  • Collaborate with other teams to achieve business objectives and goals.
  • Provide coaching and mentoring to team members to help them develop their skills and career.
  • Ensure compliance with company policies and procedures.

Job Requirements

  • Proven experience as a Team Leader or similar role in the BPO industry.
  • Strong knowledge of Arabic language and culture.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong analytical and decision-making skills.
  • Experience in managing and motivating a team to achieve high performance levels.

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