Senior Team Leader

2 days ago

Navi Mumbai, Maharashtra, India ICICI Lombard Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Hiring Senior Team Leader for ICICI Lombard contact center @ Vashi Office

**THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD**

  • Designation: - Senior Team Leader

  • Role: - Handling Customer Service Team

  • Shift Timing: - Female: 7 to 8:30 pm (Any 9.30 hrs.) Male :7 to 12:30 AM (Any 9.30 hrs) + (night shift)

  • Week-Off: - 2 Rotational Week-off

  • Age Criteria: - 25 TO 37

  • Roles and Responsibilities:

  • Develop and implement effective training programs to enhance team performance and productivity.

  • Collaborate with cross-functional teams to resolve complex issues and improve overall process efficiency.

  • Analyze KPIs such as AHT, Shrinkage, Attrition, Csat, Dsat, FCR, Average Handle Time (AHT), First Call Resolution (FCR), Customer Satisfaction (CSat), Agent Evaluation Scores etc. to drive business growth & overall performance metrics.

  • Ensure compliance with quality standards and regulatory requirements.

  • Manage a team of customer service representatives to achieve operational excellence in Inbound Voice Process.

  • Oversee daily operations, ensuring efficient use of resources and effective communication among team members.

  • Provide coaching and guidance to team members on product knowledge, sales techniques, and customer service standards.

  • Ensure compliance with company policies, procedures, and regulatory requirements.

  • Desired Candidate Profile: -

  • 4-6 years of experience in BPO industry with expertise in Inbound Voice Process.

  • Proven track record of managing teams effectively using TL methodologies.

  • Strong understanding of people management principles including recruitment, training, development & retention strategies.

  • Strong people management skills with ability to lead cross-functional teams effectively.

  • Excellent communication skills for building strong relationships with customers and internal stakeholder

  • Required Skills: -

  • Preferred only male candidates

  • Excellent Communication

  • Good Thought Process

  • Graduation Mandatory. Additional qualification is an added advantage

  • Have handled various projects.

  • Service Voice Process Background

  • Open Industry

Interested candidates can share their resume on or WhatsApp on

  • Team Leader

    3 days ago

    Navi Mumbai, Maharashtra, India ICICI Lombard Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Hiring Team Leader for ICICI Lombard contact center @ Vashi Office**THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD**Designation: - Senior Team LeaderRole: - Handling Customer Service TeamShift Timing: - Female: 7 to 8:30 pm (Any 9.30 hrs.) Male :7 to 12:30 AM (Any 9.30 hrs) + (night shift)Week-Off: - 2 Rotational Week-offAge Criteria: - 25 TO 37Roles...

  • Team Leader

    6 days ago

    Navi Mumbai, Maharashtra, India Sutherland Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Requirements: Prior experience working as a Team Leader in any International Technical Sales Process Strong understanding of BPO operations and key operational metrics Excellent communication and interpersonal skills Proven sales experience (must-have) Technical domain knowledge (preferred) Ready to join within 30 days

  • Team Leader

    3 days ago

    Navi Mumbai, Maharashtra, India Selections HR Services Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Summary:We are seeking an experiencedTeam Leaderto manage a team of healthcare process associates supporting our US healthcare clients. The ideal candidate will have a strong background inRCM (Revenue Cycle Management),medical billing,claims processing, orprovider/payer operations, with proven ability to lead, motivate, and manage performance in a...

  • Senior Lead Cementing Engineer

    2 weeks ago

    Mumbai, Maharashtra, India Leader Engineering Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Senior Lead Cementing EngineerDeepwater Oil & Gas Projects – IndiaLeader Engineering | On behalf of a Major International OperatorJob DetailsJob Type -Rotational (Offshore)Job Duration -Through 2030Schedule -As per project schedule – Call-Out BasisOverviewLeader Engineering is seeking an experienced Senior Lead Cementing Engineer to support deepwater...

  • Senior Lead Cementing Engineer

    2 weeks ago

    Mumbai, Maharashtra, India Leader Engineering Full time ₹ 1,00,00,000 - ₹ 2,00,00,000 per year

    Senior Lead Cementing EngineerDeepwater Oil & Gas Projects – IndiaLeader Engineering | On behalf of a Major International OperatorJob DetailsJob TypeRotational (Offshore)Job Duration 2030ScheduleAs per project schedule – Call-Out BasisOverviewLeader Engineering is seeking an experienced Senior Lead Cementing Engineer to support deepwater drilling and...

  • Sr IT Team Leader

    2 weeks ago

    Navi Mumbai, Maharashtra, India Care infotech Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionCare Infotech provides comprehensive IT support services, including desktop, laptop, and server support. We offer IT jobs on a call and day basis. Our services ensure that technical issues are resolved promptly, guaranteeing the smooth operation of clients' IT systems. We are dedicated to providing reliable IT solutions to meet our...

  • Team Leader

    2 weeks ago

    Navi Mumbai, Maharashtra, India Home Bazaar Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Greetings from Who are we?Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 11+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 350+ Property experts, we have been awarded...

  • Senior Team Leader

    1 week ago

    Mumbai, Maharashtra, India V Group Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Vacancy NoVN15187Employment TypePermanentLocation CountryIndiaWork LocationMumbaiWho are V?As a global leader in ship management and marine services, we add value to a vessel's operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment,...

  • Team Leader

    7 days ago

    Mumbai, Maharashtra, India V Group Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Vacancy NoVN15059Employment TypePermanentLocation CountryIndiaWork LocationMumbaiWho are V?As a global leader in ship management and marine services, we add value to a vessel's operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment,...

  • Urgent Hiring For Team Leader

    2 weeks ago

    Navi Mumbai, Maharashtra, India Mehr Capital Full time ₹ 9,00,000 - ₹ 10,80,000 per year

    Payroll-BankDes-Team LeaderProcess-Outbound/InboundSalary-8.5 Lakh2 year of experience as Team Leader in a contact center on papers, Banking Process (Loan, Credit CardLocation-Thane/MaladCall Kanchan Required Candidate profileMotivate the team to achieve their targets.To manage and Lead the team of 20Have to maintain attrition and Shrinkage rate of the...