Customer Service Team Leader

1 day ago

Mumbai, Maharashtra, India RWUK GROUP OPERATIONS LTD Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Team Leader Associate - Customer Service (Chat Process)

YOU MUST HAVE A LAPTOP/PC FOR THIS ROLE. THE HOURS ARE 5 PER DAY + WEEKEND WORK. PAYMENT IS MONTHLY.

RWUK is a leading B2B technology and outsourcing service provider company based out of England providing business and technical expertise to the global online industry.

RWUK offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to support out clients.

Job Description

Key Responsibilities:

  • Handling customer queries on Web Chat, E-mails and Social Media as per company procedure
  • Deal with escalations from the Customer Service Chat Agents
  • Actively participate in team meetings

Key Performance Indicators:

  • Handle all queries in a polite, professional manner
  • Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution Educate customers on services and processes
  • Deal with escalations
  • Ensure team hit agreed KPIs and Objectives
  • Ensure team adhere strictly to shift schedules
  • Adhere to laid down internal policies, procedures and processes Work collaboratively with the team

Qualifications

  • Passionate about customer care
  • Good typing skill
  • Fluent in written and spoken English
  • Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
  • Positive attitude
  • Able to work well under pressure and under minimum supervision
  • A fast learner who is able to work with set targets
  • Job Location: Remote (Anywhere in India)

Job Type: Full-time

Pay: ₹352.63 per hour

Application Question(s):

  • How many years experience do you have with Gorgias, Shopify or Freshdesk

Education:

  • Bachelor's (Required)

Experience:

  • Customer Service Manager: 4 years (Required)

Language:

  • English (Required)

  • Customer Services Team Leader

    1 week ago

    Mumbai, Maharashtra, India Criniti's Management Services LLP Full time

    Company Description We seek a dynamic and customer-oriented individual to join our call centre team. As an inbound call centre candidate, you will handle incoming customer calls, answer queries, and ensure customer satisfaction with our products and services. About Our Client: Our client is a renowned restaurant group in Australia, operating 9 locations...

  • Customer Service Team Leader

    1 week ago

    Navi Mumbai, Maharashtra, India DOW Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers...

  • Customer Service Team Leader

    1 week ago

    Navi Mumbai, Maharashtra, India Dow Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem...

  • Urgent Customer Service Team Leader

    2 weeks ago

    Mumbai, Maharashtra, India Dow Chemical Full time

    At Dow we believe in putting people first and were passionate about delivering integrity respect and safety to our customers our employees and the planet Our people are at the heart of our solutions They reflect the communities we live in and the world where we do business Their diversity is our strength Were a community of relentless problem solvers...

  • Technical Service Desk(Team Lead)

    2 weeks ago

    Mumbai, Maharashtra, India Team Computers Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We have excellent opening for the position of Technical Service Desk (Team Leader).Qualification: Any graduateExperience: 3 to 6 YrsJob Location: Andheri (Chakala)JD as followsAble to handle Technical team, Excellent technical knowledge and can Troubleshoot Windows, MAC, MS office, Teams, One drive, Pidilite applicationsResponsible for incident handling...

  • Customer Service Leader

    2 weeks ago

    Mumbai, Maharashtra, India beBeeLeadership Full time ₹ 1,80,00,000 - ₹ 2,50,00,000

    As a customer service leader, this role requires strategic vision and operational excellence. The ideal candidate will oversee a large team of professionals responsible for delivering best-in-class customer experiences.About the RoleThis leadership position involves driving business growth through exceptional customer service, building high-performance...

  • Customer Service Leader

    2 weeks ago

    Mumbai, Maharashtra, India beBeeCustomerServiceLeader Full time ₹ 1,04,000 - ₹ 1,30,878

    About this role:We are looking for a seasoned customer service leader to oversee the daily operations of our customer service team.Key responsibilities include:Strategic planning: Develop and implement customer-centric strategies to drive growth and excellence in customer service.Team management: Lead, coach, and develop a high-performing team of customer...

  • Walkin || Team Leader For Customer Service Team @ Vashi

    5 days ago

    Navi Mumbai, Maharashtra, India ICICI Lombard Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Hiring Team Leader for ICICI Lombard contact center @ Vashi Office**THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD**Designation: - Senior Team LeaderRole: - Handling Customer Service TeamShift Timing: - Female: 7 to 8:30 pm (Any 9.30 hrs.) Male :7 to 12:30 pm (Any 9.30 hrs) + (night shift)Week-Off: - 2 Rotational Week-offAge Criteria: - 25 to 37Roles...

  • Team Leader

    2 weeks ago

    Mumbai, Maharashtra, India beBeeLeadership Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Title: Team LeaderAs a Team Leader, you will be responsible for directing a group of Sales Managers and Agent Advisors to achieve revenue targets and ensure adherence to customer service standards.Key Responsibilities:Lead a team to meet sales objectivesEnsure excellent customer serviceKey qualifications include:Proven leadership skillsStrong...

  • Team Leader

    1 week ago

    Mumbai, Maharashtra, India SMC Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title:Team Leader - DealingLocation: Goregaon East, Pune & SolapurJob Summary:We are seeking an experiencedTeam Leader tolead a team of advisors in our Retail Department. The successful candidate will be responsible for managing and mentoring a team of advisors, achieving revenue targets, and ensuring excellent customer service.Key Responsibilities:Team...