Walkin || Team Leader For Customer Service Team @ Vashi

5 days ago

Navi Mumbai, Maharashtra, India ICICI Lombard Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Hiring Team Leader for ICICI Lombard contact center @ Vashi Office

**THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD**

  • Designation: - Senior Team Leader
  • Role: - Handling Customer Service Team
  • Shift Timing: - Female: 7 to 8:30 pm (Any 9.30 hrs.) Male :7 to 12:30 pm (Any 9.30 hrs) + (night shift)
  • Week-Off: - 2 Rotational Week-off

  • Age Criteria: - 25 to 37

  • Roles and Responsibilities:

  • Develop and implement effective training programs to enhance team performance and productivity.

  • Collaborate with cross-functional teams to resolve complex issues and improve overall process efficiency.

  • Analyze KPIs such as AHT, Shrinkage, Attrition, Csat, Dsat, FCR, Average Handle Time (AHT), First Call Resolution (FCR), Customer Satisfaction (CSat), Agent Evaluation Scores etc. to drive business growth & overall performance metrics.

  • Ensure compliance with quality standards and regulatory requirements.

  • Manage a team of customer service representatives to achieve operational excellence in Inbound Voice Process.

  • Oversee daily operations, ensuring efficient use of resources and effective communication among team members.

  • Provide coaching and guidance to team members on product knowledge, sales techniques, and customer service standards.

  • Ensure compliance with company policies, procedures, and regulatory requirements.

  • Desired Candidate Profile: -

  • 4-6 years of experience in BPO industry with expertise in Inbound Voice Process.

  • Proven track record of managing teams effectively using TL methodologies.

  • Strong understanding of people management principles including recruitment, training, development & retention strategies.

  • Strong people management skills with ability to lead cross-functional teams effectively.

  • Excellent communication skills for building strong relationships with customers and internal stakeholder

  • Required Skills: -

  • Excellent Communication

  • Good Thought Process

  • Graduation Mandatory. Additional qualification is an added advantage

  • Have handled various projects.

  • Service Voice Process Background

  • Open Industry

Contact Detail :- (Send your CV on below email id - )

Regards,

Human Resource

  • Team Leader

    1 week ago

    Navi Mumbai, Maharashtra, India ICICI Lombard Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role Objective :Functional /Business Responsibilities: • Mange a team of approximately 10 20 CSRs • Ensures 100% of CSRs meet and or exceeds their overall KPIs (sales targets, customer satisfaction and experience, quality and productivity standards) • Provides consistent, balanced and timely performance feedback on CSR performance • Ensures a...

  • Senior Team Lead

    2 weeks ago

    Navi Mumbai, Maharashtra, India Growwnow Hr Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Hiring Senior Team Leader at ICICI Lombard, Vashi. Lead inbound voice process, manage KPIs & team performance, ensure compliance, and drive customer service excellence. 4–6 yrs BPO exp. required.

  • Technical Service Desk(Team Lead)

    2 weeks ago

    Mumbai, Maharashtra, India Team Computers Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We have excellent opening for the position of Technical Service Desk (Team Leader).Qualification: Any graduateExperience: 3 to 6 YrsJob Location: Andheri (Chakala)JD as followsAble to handle Technical team, Excellent technical knowledge and can Troubleshoot Windows, MAC, MS office, Teams, One drive, Pidilite applicationsResponsible for incident handling...

  • Customer Service Team Leader

    1 week ago

    Navi Mumbai, Maharashtra, India DOW Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers...

  • Customer Service Team Leader

    1 week ago

    Navi Mumbai, Maharashtra, India Dow Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem...

  • Team Lead

    2 weeks ago

    Navi Mumbai, Maharashtra, India ICICI Lombard Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Hiring Team Leader for ICICI Lombard contact center @ Vashi Office**THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD**Designation: - Senior Team LeaderRole: - Handling Customer Service TeamShift Timing: - Female: 7 to 8:30 pm (Any 9.30 hrs.) Male :7 to 12:30 pm (Any 9.30 hrs) + (night shift)Week-Off: - 2 Rotational Week-offAge Criteria: - 25 to 37Roles...

  • Team Leader

    2 weeks ago

    Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Roles and ResponsibilitiesManage a team of sales representatives to achieve targets and improve performance.Conduct regular training sessions to enhance product knowledge, soft skills, and customer handling abilities.Monitor team performance, identify areas for improvement, and implement strategies to reduce attrition and shrinkage.Analyze data to track key...

  • Team Leader

    1 week ago

    Navi Mumbai, Maharashtra, India BVS Global Full time ₹ 50,000 - ₹ 80,000 per year

    Job Description-Team LeaderJob Title:Team LeaderJob Location:Navi MumbaiPosition Overview:A focused and target-oriented Team Leader is sought to join our team. Individual would be responsible for leading and managing a team of sales and customer service representatives to achieve sales targets, deliver exceptional customer experiences and drive business...

  • Team Leader

    2 weeks ago

    Navi Mumbai, Maharashtra, India Yes Bank Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Team Leader ( Phone Banking )Location :- Airoli ( Navi Mumbai )BU - Contact CentreSBU - Phone BankingFunctional Designation -Team LeaderCorporate Designation /Grade :- UP to Manager/sr. ManagerJob Responsibilities:To manage day-to-day planning, operations and problem solving of team to meet required service level components, standards and targetsEnsure...

  • Team Leader

    2 weeks ago

    Navi Mumbai, Maharashtra, India TaskUs Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...