Team Leader

7 hours ago


Navi Mumbai, Maharashtra, India ICICI Lombard Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role Objective :

Functional /Business Responsibilities:
• Mange a team of approximately 10 20 CSRs
• Ensures 100% of CSRs meet and or exceeds their overall KPIs (sales targets, customer satisfaction and experience, quality and productivity standards)
• Provides consistent, balanced and timely performance feedback on CSR performance
• Ensures a positive work environment, continuous learning and a high quality employment experience for your team
• Provides leadership and manages to all operational standards
• Along with fellow Team Leaders, meets and exceeds all department goals
• Applies timely performance management standards and processes
• Day to day sales/service request management
• Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution
• Coach, develop and engage the CSR to increase their abilities while enhancing their own careers
• Creates strong morale and spirit in his/her team
• Ensures that the plans for the day and / or potential "challenges to success" are communicated to all CSR
• Recognizes the strengths and areas of improvements for all CSR's, and has the ability to build developmental plans as appropriate
• Sets clear objectives and measures outcome
• Constructs compelling developmental plans and executes them
• Partners with cross functional units to ensure effective execution of daily business targets
• Blends people into teams when needed

Work location:- Vashi, Navi Mumbai

Interested Candidate can contact on below mention contact details

Contact number:

Regards

Human Resource


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