Customer Service Lead
2 days ago
Job Title: Customer Service Lead
About the RoleWe are seeking an experienced and results-driven Customer Service Lead to join our team. As a key member of our customer service team, you will be responsible for leading a team of customer service officers to deliver exceptional customer experiences.
Key Responsibilities- Lead a team of customer service officers to address customer requests and complaints in a timely and professional manner.
- Develop and implement effective strategies to improve customer satisfaction and loyalty.
- Maintain accurate records of customer interactions and resolve issues in accordance with company policies and procedures.
- Collaborate with internal stakeholders to ensure seamless communication and resolution of customer issues.
- Conduct regular performance reviews and provide coaching and feedback to team members to enhance their skills and knowledge.
- Bachelor's degree in Business Administration or related field.
- Minimum 3 years of experience in customer-facing roles, preferably in a leadership capacity.
- Proven track record of delivering excellent customer service and driving team performance.
- Strong communication, problem-solving, and leadership skills.
- Familiarity with customer relationship management software and tools.
A competitive salary and benefits package, opportunities for career growth and development, and a dynamic work environment that values innovation and teamwork.
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Customer Service Lead
6 days ago
Mumbai, Maharashtra, India beBeecustomer Full time ₹ 6,00,000 - ₹ 10,00,000Job Title: Customer Service LeadWe are seeking a highly skilled and experienced Customer Service Lead to join our team.Job Description:In this role, you will be responsible for providing administrative support to customer service processes. This includes undertaking basic administrative tasks, ensuring that complete documentation is maintained either in...
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Customer Service Delivery Lead
4 days ago
Mumbai, Maharashtra, India beBeeCustomerService Full time US$ 1,50,000 - US$ 5,00,000Job OverviewThe Customer Service Operations Manager role oversees the daily operations of the customer service team, ensuring high standards of customer support and implementing process improvements. This position plays a crucial part in enhancing the customer experience, maintaining service level agreements (SLAs), and leading a team of customer care...
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Customer Service Lead
2 days ago
Mumbai, Maharashtra, India Fairgrowth Management Consultants Pvt. Ltd. Full timeWe are hiring on behalf of our Esteemed Real Estate Client, a company that has redefined the market through its unwavering commitment to ethics, transparency, and world-class quality.About the Role The Customer Excellence & Grievance Redressal - Regional Manager will oversee overall customer experience, hospitality and end-to-end grievance redressal process...
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Customer Service Lead
20 hours ago
Mumbai, Maharashtra, India Fairgrowth Management Consultants Pvt. Ltd. Full timeWe are hiring on behalf of our Esteemed Real Estate Client , a company that has redefined the market through its unwavering commitment to ethics, transparency, and world-class quality. About the Role The Customer Excellence & Grievance Redressal - Regional Manager will oversee overall customer experience, hospitality and end-to-end grievance redressal...
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Customer Service Lead
23 hours ago
Mumbai, Maharashtra, India Fairgrowth Management Consultants Pvt. Ltd. Full timeWe are hiring on behalf of our Esteemed Real Estate Client, a company that has redefined the market through its unwavering commitment to ethics, transparency, and world-class quality.About the Role The Customer Excellence & Grievance Redressal - Regional Manager will oversee overall customer experience, hospitality and end-to-end grievance redressal process...
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Customer Service Team Lead
2 days ago
Mumbai, Maharashtra, India IGP Full timeJob DescriptionWe are seeking a proactive and experienced Team Lead to manage our BLENDED PROCESS. The ideal candidate will oversee day-to-day operations, ensure high service levels, coach team members, and drive process improvements to enhance customer satisfaction.Key Responsibilities:- Monitor daily volumes, response times, and customer satisfaction...
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Customer Service Lead
4 days ago
Mumbai, Maharashtra, India Fairgrowth Management Consultants Pvt. Ltd. Full timeWe are hiring on behalf of our Esteemed Real Estate Client, a company that has redefined the market through its unwavering commitment to ethics, transparency, and world-class quality.About the RoleThe Customer Excellence & Grievance Redressal - Regional Manager will oversee overall customer experience, hospitality and end-to-end grievance redressal process...
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Customer Service Lead
3 days ago
Mumbai, Maharashtra, India Fairgrowth Management Consultants Pvt. Ltd. Full timeWe are hiring on behalf of our Esteemed Real Estate Client, a company that has redefined the market through its unwavering commitment to ethics, transparency, and world-class quality.About the RoleThe Customer Excellence & Grievance Redressal - Regional Manager will oversee overall customer experience, hospitality and end-to-end grievance redressal process...
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Customer Service Lead
2 days ago
Mumbai, Maharashtra, India Fairgrowth Management Consultants Pvt. Ltd. Full timeWe are hiring on behalf of our Esteemed Real Estate Client , a company that has redefined the market through its unwavering commitment to ethics, transparency, and world-class quality. About the Role The Customer Excellence & Grievance Redressal - Regional Manager will oversee overall customer experience, hospitality and end-to-end grievance redressal...
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Customer Relationship Manager
1 day ago
Mumbai, Maharashtra, India beBeeCustomer Service Full time ₹ 15,00,000 - ₹ 17,50,000About the JobAt Coats, we are a world leader in thread manufacturing and structural components for apparel and footwear. We also pioneer innovative performance materials that cater to various product needs.Our trusted clients across the globe rely on us to deliver crucial, inventive, and sustainable solutions. We offer value-added products including apparel,...
