Operational Support Specialist

2 days ago

Kota, Rajasthan, India beBeeOperational Full time ₹ 7,50,000 - ₹ 15,00,000

Job Title: Operations Intern

We are dedicated to developing mobile and web apps catering to the devotional and spiritual needs of users worldwide. Our mission is to enrich individuals' spiritual lives through innovative technology, offering seamless access to sacred pilgrimages & rituals, divine teachings, and a vibrant community.

The role of an Operations Intern is to ensure a smooth post-booking experience for our users. You will be the primary point of contact (POC) for customers, guiding them through the journey with timely updates, support, and follow-ups.

  • Connect with users after booking to confirm details and guide them through the next steps.
  • Share and update the yatra itinerary and assist with any changes or clarifications.
  • Help customers redeem coupons or discounts and resolve related queries.
  • Serve as the single POC for customers, ensuring a smooth experience throughout their journey.
  • Collect post-travel feedback to improve future yatras.

You will gain first-hand exposure to operations in spiritual travel, experience in customer engagement and service workflows, and the opportunity to contribute to a purpose-driven product impacting lives meaningfully.

Key Responsibilities

Pilgrimage Experience Management: Connect with users after booking, share and update itineraries, assist with changes or clarifications, help redeem coupons or discounts, and serve as the single point of contact.

Customer Engagement: Guide users through the post-booking journey with timely updates, support, and follow-ups.

Service Workflow Optimization: Collect post-travel feedback to improve future yatras.

Personal Growth: Gain first-hand exposure to operations in spiritual travel, experience in customer engagement, and the opportunity to contribute to a purpose-driven product.

Benefits

You will gain valuable experience in customer engagement, operations, and workflow optimization, making you a strong candidate for future roles in this field.

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