Customer Support Specialist

2 weeks ago


Kota, Rajasthan, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000

Customer Support Specialist Role:

The customer support specialist role involves delivering exceptional customer experiences through various communication channels. Key responsibilities include responding to queries, diagnosing issues, resolving problems, and tracking progress.

Maintaining high response and resolution speeds as defined by Service Level Objectives (SLOs) is crucial. Customer satisfaction scores should be consistently high, with quality standards met in 90% of cases.

A thorough understanding of existing knowledge bases is necessary for providing root cause assessments to customers. Additionally, summarizing bug progress using available tools and platforms is an essential skill.

This role requires strong communication skills, both verbal and written. Typing skills at a minimum of 60-80 WPM are also essential.

Mandatory skills include troubleshooting experience, analytical skills, and familiarity with support methodologies, case lifecycles, and ITIL knowledge.

Bonus points for experience in infrastructure, storage, and service desk operations, as well as hands-on experience with Google products like Gmail, Calendar, Meet, Drive, Docs, Sheets, Slides, Gemini app, Notebook LLM, Keep, Sites, Forms, Appsheet.



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