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Support Operations Specialist

3 weeks ago

Kota, Rajasthan, India beBeeOperations Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Support Operations Specialist

Description:

The ideal candidate will be responsible for ensuring the smooth operation of our Zendesk system, providing administrative support to ensure timely resolution and project completion. This includes identifying, installing, configuring, and maintaining applications in Zendesk to meet business needs.

We are looking for a highly skilled and resourceful individual who can work with our teams to create specific workflow configurations and periodically review triggers, automations, views, and macros to ensure outdated items are deactivated or updated.

In this role, you will also ensure that workflows allow for capturing relevant analytics that can be used for driving process improvement, client offerings, measuring agent performance, and optimizing support.

Furthermore, you will pull and interpret audit logs for troubleshooting and bug resolution, create and maintain reports and dashboards, including one-off data pulls to support KPIs and business needs.

Maintaining data integrity is crucial in this position, and you will employ defined processes and best practices to achieve this goal.

Requirements:

  • 3+ years of experience as a Zendesk System Administrator
  • Experience with Zendesk Suite apps (Talk, Chat, and Sell) is a plus
  • Excellent communication and organizational skills with the ability to multitask
  • Resourceful and creative problem solver
  • Strong team player, able to work with minimal or no supervision
  • Ability to thrive in a fast-paced environment and deliver timely, accurate results