Desktop Support Specialist

23 hours ago


Kota, Rajasthan, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 13,00,000

About our organization: We strive to unlock the value of customer data and applications, helping them achieve business and societal outcomes.

Job Title: Desktop Support Specialist

Key Responsibilities:

  • Provide round-the-clock technical support for desktops, laptops, and peripherals
  • Monitor and respond to incidents via ticketing system within Service Level Agreements (SLAs)
  • Perform remote troubleshooting and escalate unresolved issues
  • Support users across different time zones and minimize downtime
  • Maintain logs of shift activities and handover reports for continuity
  • Collaborate with global IT teams for coordinated support
  • Troubleshoot hardware and software issues onsite and remotely
  • Install, configure, and upgrade operating systems and applications
  • Respond to user tickets and resolve issues related to Windows, Mac, or Linux environments
  • Maintain logs of support requests, resolutions, and system updates
  • Assist in setting up new systems and user accounts
  • Collaborate with IT teams to escalate unresolved issues
  • Ensure timely updates and patches for systems and applications
  • Train users on basic IT procedures and best practices
  • Maintain inventory of IT assets and ensure compliance with company policies


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