Technical Support Specialist

4 days ago

Kota, Rajasthan, India beBeeSupport Full time ₹ 7,20,000 - ₹ 10,80,000

**Job Title:** Technical Support Specialist - Virtual Desktop Infrastructure

We are seeking a dedicated and customer-focused technical support specialist to serve as the primary technical resource for supporting and maintaining the VMware Horizon VDI platform. This individual will be responsible for resolving end-user VDI issues, maintaining golden images, deploying new desktop pools, and working with application teams to ensure seamless virtual desktop functionality.

Key Responsibilities:
  • Provide Level 1–3 Support: Resolve end-user VDI issues, including session performance, access, printing, and profile-related incidents.
  • Maintain Golden Images: Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration.
  • Validate and Troubleshoot Applications: Validate and troubleshoot application functionality within VDI sessions in partnership with application owners.
  • Create and Manage Desktop Pools: Create and manage desktop pools in Horizon Administrator/Console, including both persistent and non-persistent configurations.
  • Perform Root Cause Analysis: Perform root cause analysis for recurring issues and implement permanent fixes.
  • Maintain User Entitlement Mappings: Maintain user entitlement mappings and access to appropriate VDI pools.
  • Monitor System Health: Monitor system health and generate reports on performance, usage, and capacity.
Required Skills and Qualifications:
  • Associate or Bachelor's Degree: Associate or Bachelor's degree in Computer Science, Information Technology, or a related field.
  • VMware Certification: Preferred Certification(s): VMware Certified Professional – Desktop and Mobility (VCP-DTM).
  • IT Support Experience: 2+ years in IT support roles with at least 1 year supporting VDI environments.
Benefits:
  • Opportunity to Work with VMware Horizon VDI: Opportunity to work with a leading-edge technology and contribute to its growth.
  • Professional Development: Opportunities for professional development and growth within the organization.

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