Technical Support Specialist
13 hours ago
Job Summary
">We are seeking a customer-focused and technically skilled professional to join our international support team. As a Customer Technical Support Executive, you will be responsible for resolving technical queries from global clients via phone, email, or chat.
">Key Responsibilities:
">- ">
- Provide technical troubleshooting over the phone for customers globally.">
- Handle basic technical assistance calls related to telecom, VoIP, networking, and communications.">
Required Skills and Qualifications:
">- ">
- Bachelor's degree in computer science or related field.">
- Basic knowledge of hardware and software.">
- Intermediate knowledge of operating systems (Windows, Mac, Android, iOS).">
- Understanding of networking fundamentals.">
- Excellent verbal and written communication skills.">
- Ability to work night shifts and rotational shifts.">
- Good computer skills (MS Office, email, CRM tools).">
- Effective multitasking and problem-solving skills.">
Benefits:
">- ">
- Opportunity to work with a global team.">
- Chance to develop technical skills and expertise.">
- Flexible working hours and remote work options.">
Why This Role Matters:
">This role plays a critical part in delivering exceptional customer service and ensuring customer satisfaction.
">Tech Stack:
">- ">
- Hardware and software.">
- Operating systems (Windows, Mac, Android, iOS).">
- Networking fundamentals.">
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