Senior Technical Support Specialist Position

1 day ago

Kota, Rajasthan, India beBeeHelpdesk Full time ₹ 9,00,000 - ₹ 12,00,000

About the Role:

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  • Technical Support Specialist
  • Helpdesk Associate - IT
  • Information Technology Technician
  • IT Service Desk Technician
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Job Description:

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We are seeking a skilled Technical Support Specialist to provide prompt and effective assistance in resolving technical issues and support requests. As a frontline specialist, you will be responsible for evaluating complex business needs, researching through available resources efficiently, and recommending effective solutions.

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Key Responsibilities:

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  • Provide remote technical support via phone, email, or chat, addressing a wide range of IT-related issues including hardware and software troubleshooting, network connectivity problems, and system configurations.
  • Troubleshoot and resolve both basic and complex IT malfunctions, implementing appropriate solutions to address and rectify issues effectively.
  • Evaluate complex IT business needs presented through tickets, research through available resources efficiently, and recommend effective technical solutions.
  • Document LAN activities, including backups, maintenance, server upgrades, and patching.
  • Coordinate tasks and focus on troubleshooting and resolving backup tickets to ensure smooth network operations.
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Required Skills and Qualifications:

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  • At least 2-3 years of relevant experience in a related field, preferably in a Managed Services Provider (MSP) environment, professional services, and/or industry.
  • Hands-on experience in helpdesk tickets including troubleshooting Server Infrastructure tickets, Windows OS and LoB apps issues.
  • Technical proficiency in multiple areas including security, networking, server administration, and hardware.
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Benefits:

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Working with us provides a wide variety of opportunities to develop your skills and advance your career in information technology.

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About Us:

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We offer centralized support capabilities at a fraction of the cost of an in-house IT department, providing our clients with comprehensive solutions tailored to their unique needs.

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