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Job Overview
We are seeking a talented Associate to join our team. The successful candidate will have exceptional problem-solving skills and be able to handle multiple tasks effectively.
About the Role
- This role will involve serving as the first point of contact for internal and external users seeking technical assistance.
- The candidate will diagnose and resolve basic technical issues related to Odessa, Platform Tools, and API/network connectivity.
Key Responsibilities
- Serving as the first point of contact for internal and external users seeking technical assistance.
- Diagnosing and resolving basic technical issues related to Odessa, Platform Tools, and API/network connectivity.
- Performing configuration changes in Odessa to meet user requirements.
- Maintaining accurate records of user interactions and technical issues.
- Providing timely follow-up with users to ensure their issues are resolved.
- Assisting with user account management, including password resets and access permissions.
- Contributing to the development and maintenance of knowledge base articles and documentation.
- Participating in training sessions and workshops to enhance technical and customer service skills.
- Collaborating with team members to improve support processes and enhance the overall user experience.
Required Skills
- Previous experience in a customer service or technical support role.
- Knowledge of Odessa and its functionalities.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Additional Information
We require a minimum of 6 to 9 years of overall experience, specifically managing or working with Odessa or similar platforms.
