Level 2 Technical Support Specialist

5 days ago

Kota, Rajasthan, India beBeeTechnical Full time ₹ 90,00,000 - ₹ 1,21,20,000
Job Title: Technical Support Specialist

Flynaut is seeking a highly skilled technical support specialist to deliver exceptional remote IT support.

About the Role:
  • This position requires advanced knowledge of Microsoft 365, Azure AD/Active Directory, Intune device management, Exchange, and SharePoint.
  • The successful candidate will troubleshoot complex issues, guide junior technicians, and drive successful migrations while ensuring best-practice IT asset management and preventive maintenance.
Key Responsibilities:
  • Provide advanced support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
  • Work with an architect for Exchange Online and SharePoint Online migrations, including cut-over and hybrid scenarios.
  • Configure and support Intune device enrollment, compliance policies, and app deployments for Windows, iOS, and Android endpoints.
  • Administer on-prem AD and Azure AD: user lifecycle, group policies, authentication issues, and conditional access troubleshooting.
  • Diagnose and resolve Level 2 incidents remotely, minimizing downtime and ensuring system availability.
  • Serve as the escalation point for Level 1 tickets, providing triage guidance and knowledge-sharing to upskill junior technicians.
  • Deliver user-focused support with clear communication, set expectations, and ensure timely resolution.
  • Maintain precise records of incidents, fixes, and system configurations.
  • Uphold asset-management and preventive-maintenance standards.
  • Partner with Level 3 / Engineering teams on complex problems and root-cause analysis.
  • Contribute to continuous improvement of knowledge bases and SOPs.

This role requires a high level of technical expertise, excellent communication skills, and the ability to work independently in a fast-paced environment. The successful candidate will be able to adapt to changing priorities and deadlines.

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