Technical Support Specialist

1 day ago

Kota, Rajasthan, India beBeeTechnical Full time ₹ 40,00,000 - ₹ 80,00,000
Job Opportunity

We are seeking a highly skilled Technical Support Engineer to join our team.

About the Role:

This position involves providing technical assistance and support to customers through various communication channels.

You will be responsible for troubleshooting and resolving issues related to Java and Python-based applications, as well as investigating and assisting with cryptographic protocols, certificate validation, key management, and other PKI-related functions.

The ideal candidate will have a strong background in computer science, excellent analytical and problem-solving skills, and experience working with Java, Python, and PKI concepts.

Key Responsibilities:

  • Respond to technical inquiries from customers via email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Java and Python-based applications.
  • Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
  • Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
  • Write and maintain support documentation, knowledge base articles, and diagnostic tools.
  • Escalate complex technical issues to senior support engineers or development teams as needed.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2-3 years of experience in a technical support or engineering role.
  • Proficient in Java and Python for debugging and scripting tasks.
  • Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
  • Familiarity with tools such as keytool, openssl, or similar.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.

Preferred Qualifications:

  • Experience working with REST APIs and tools like Postman.
  • Exposure to Linux/Unix environments and command-line tools.
  • Understanding of secure coding practices and security-first design.
  • Experience with ticketing systems like Service Now, Jira.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and professional development opportunities.
  • Competitive salary and benefits package.

How to Apply:

  • Please submit your resume and a cover letter outlining your qualifications and experience.
  • We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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