Expert Technical Support Specialist

2 days ago


Kota, Rajasthan, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 15,00,000

Job Title: Technical Support Professional

We are seeking a passionate and driven technical support specialist to provide remote technical assistance related to our product suite.

Key Responsibilities:

  • Resolve technical issues for customers and partners worldwide.
  • Document and troubleshoot problems using available tools, resources, and documentation. Engage additional resources when necessary.
  • Log/report issues, provide effective communication to stakeholders.
  • Understand and set issue priority based on urgency and business impact.
  • Close issues by providing quick resolutions and document technical analysis wherever applicable.

Required Skills:

  • Mandatory hands-on experience in networking, CentOS Linux, and Windows OS.
  • Hands-on experience in at least two from the following: contact center technologies, application support, telephony experience, XML scripting, or object-oriented programming.
  • Nice to have skills include VXML, CCML, RDBMS, Microsoft LUIS/CLU, APIs, SMS, and demonstrated ability to learn complex software tools quickly.

Benefits:

  • Ability to work in a fast-paced environment with high expectations.
  • Flexibility to work outside normal shifts and weekends as needed.


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