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Senior Production Support Specialist

2 weeks ago

Kota, Rajasthan, India beBeeProduction Full time ₹ 80,00,000 - ₹ 1,20,00,000

Job Title: Senior Production Support Specialist

Job Description:

The role of a senior production support specialist is to provide expert-level support for business-critical systems and applications.

Key Responsibilities:

  • Respond to and resolve technical issues related to system downtime, performance degradation, or application errors.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Develop and maintain knowledge bases and documentation to ensure consistent support practices.

Requirements:

Required Skills and Qualifications:

To be successful in this role, you will need:

  • At least 9 years of experience in production support with a focus on L2 level support for business users.
  • Hands-on experience with SQL, Unix, VB, Powerquery, and Python programming languages.
  • Familiarity with monitoring and job scheduling tools like Control-M.
  • Strong understanding of incident management processes and service desk software such as ServiceNow.
  • Regulatory reporting experience is a plus.

Desired Skills:

  • Strong written and oral communication skills.
  • Self-driven with high accountability standards.

What We Offer:

We offer a competitive compensation package, opportunities for professional growth and development, and a collaborative work environment.