
Product Support Specialist
1 week ago
Job Opportunity:
We are seeking a highly skilled Product Support Associate to join our team and contribute to the success of our users.
The ideal candidate will have strong communication skills, fluency in Hindi, and a customer-first mindset.
Responsibilities:
- Assist users with their queries and concerns via email and phone calls
- Upsell premium packages and add-on services
- Educate users about additional publishing services
- Gather insights from users on their experience
- Share valuable user feedback with internal teams
Requirements:
- Strong verbal and written communication skills
- Fluency in Hindi (speaking essential; reading and writing advantageous)
- A genuine passion for helping users succeed
- A proactive attitude toward upselling
- Ability to gather insights from user interactions
- Willingness to learn and adapt in a fast-paced environment
Benefits:
- Opportunity to work with a rapidly expanding SaaS product
- Chance to grow professionally and develop new skills
- A dynamic and supportive work environment
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