Product Support Specialist

1 week ago


Kota, Rajasthan, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000

Job Opportunity:

We are seeking a highly skilled Product Support Associate to join our team and contribute to the success of our users.

The ideal candidate will have strong communication skills, fluency in Hindi, and a customer-first mindset.

Responsibilities:

  • Assist users with their queries and concerns via email and phone calls
  • Upsell premium packages and add-on services
  • Educate users about additional publishing services
  • Gather insights from users on their experience
  • Share valuable user feedback with internal teams

Requirements:

  • Strong verbal and written communication skills
  • Fluency in Hindi (speaking essential; reading and writing advantageous)
  • A genuine passion for helping users succeed
  • A proactive attitude toward upselling
  • Ability to gather insights from user interactions
  • Willingness to learn and adapt in a fast-paced environment

Benefits:

  • Opportunity to work with a rapidly expanding SaaS product
  • Chance to grow professionally and develop new skills
  • A dynamic and supportive work environment


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