Technical Support Specialist
19 hours ago
We are seeking a skilled Technical Support Specialist to join our team. This is an exciting opportunity for a motivated individual with strong analytical and problem-solving skills to provide technical support for various applications.
This role involves providing top-notch support to users, understanding their issues, and resolving them efficiently. The ideal candidate will have experience in application support, preferably in fintech, banking, or financial services.
Key Responsibilities- Support Applications: Provide first-line technical support for banking and fintech applications.
- User Interaction: Act as the primary point of contact for users, understanding and resolving their issues or escalating them as needed.
- Incident Analysis: Perform incident analysis, root cause identification, and resolution tracking.
- Team Collaboration: Coordinate with internal teams to ensure timely resolution of issues.
- Documentation: Document issues, troubleshooting steps, and solutions in the knowledge base.
- Monitoring: Monitor application logs and system alerts to proactively identify potential issues.
- Deployments: Support regular deployments, patch releases, and production validations.
- Experience: 1–3 years of experience in application support, preferably in fintech, banking, or financial services.
- Communication: Strong communication skills – both written and verbal.
- Analysis: Good analytical and problem-solving skills.
- Ticket Management: Ability to manage and prioritize multiple support tickets under time constraints.
- Tool Familiarity: Understanding of incident and ticketing tools (e.g., Jira, ServiceNow).
- SQL Knowledge: Familiarity with SQL and basic database query writing for issue analysis.
- Service Management: Exposure to ITIL practices or service management workflows.
We encourage candidates with relevant experience and passion for delivering excellent customer service to apply.
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