Technical Support Specialist

2 weeks ago

Kota, Rajasthan, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 12,00,000

Job Summary:

We are seeking a Technical Support Specialist to join our team. As a key member of our support group, you will be responsible for providing top-notch customer service and technical expertise to our clients.

  • Main Responsibilities:
  • To actively participate in the support of incoming calls and consistently demonstrate a truly empathetic concern for customer issues
  • Leverage exceptional judgment, training resources, and knowledge base to provide consistent solutions to customers
  • Identify escalations and create expectation alignment with customers
  • Document issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps
  • Primary stakeholder to ensure customers receive prompt support

Key Qualifications:

  • Mandatory Skills:
  • Able to speak fluently in US Accent and English Language, both Verbal and written
  • Honest, dependable, and full of integrity
  • Possess a genuine desire to help others
  • A track record of self-improvement and growth mindset
  • Ability to seamlessly adapt to changes quickly
  • Demonstrated logical approach to troubleshooting
  • Consistently maintain a superior level of professionalism

Requirements:

  • Education:
  • B.Sc (Computers/Electronics) / BCA / BBA or equivalent
  • Work experience in similar set-up like fueling industry, IT support, retail customer support center with trouble shooting experience is a must
  • Experience with direct customer engagement in a fast-paced customer focused environment
  • Able to work in 24X7 rotational shift environment and majorly in the US time zone
  • Able to work independently with minimal support in Hybrid model
  • Able to multi-task and has a good typing speed at least 50 words per min

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