Technical Support Specialist

2 days ago

Kota, Rajasthan, India beBeeServicetechnician Full time ₹ 40,00,000 - ₹ 80,00,000

Service Engineer Job Opportunity

We are seeking a skilled Service Engineer with experience in installing, maintaining, and repairing computer systems and large format printing solutions.

The ideal candidate will have 2 years of experience in service and maintenance of computers, printers, or large technical equipment. Knowledge of large format printers or computer systems troubleshooting is a strong advantage.

Key Responsibilities:

  • Install and configure Epson Large Format Printers at customer locations.
  • Provide on-site troubleshooting, repair, and maintenance of large format printers and computer systems.
  • Diagnose printer faults, perform preventive maintenance, and resolve technical issues related to printing systems and peripherals.
  • Troubleshoot and repair computer hardware, software, networking issues for business customers.
  • Perform calibration, alignment, and test prints to ensure optimal printer performance.
  • Maintain detailed service reports after each service visit, including issue diagnosis, resolution, and parts used.
  • Coordinate with technical support teams for complex troubleshooting.
  • Manage spare parts inventory and request replacements when needed.
  • Provide technical guidance and training to customers on proper usage and maintenance of printers and computer systems.
  • Ensure timely service response and achieve defined service KPIs.
  • Support customer escalations and follow up to ensure issue resolution and customer satisfaction.

Required Skills and Qualifications:

  • Bachelor's Degree in Electronics, Mechanical, Computer Science, or related fields.
  • Minimum 2 years of experience in service and maintenance of computers, printers, or large technical equipment.
  • Good understanding of networking, computer hardware, operating systems, and printer drivers.
  • Strong problem-solving skills with the ability to work independently in the field.
  • Willingness to travel frequently within Coimbatore & Tirupur region.

Benefits:

  • Opportunity to work with cutting-edge Epson large format printer technologies.
  • Hands-on experience with computer systems and high-end industrial equipment.
  • Competitive salary and service incentives.

Why Work With Us?

Exposure to a variety of industry sectors – technical, textile, photo, and industrial printing.

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