
Remote Desktop Support Specialist
13 hours ago
We are seeking a skilled technical expert to provide round-the-clock support for desktops, laptops, and peripherals. As a key member of our IT department, you will be responsible for delivering seamless technical assistance across different time zones.
Job Title: Remote Desktop Support SpecialistYou will be the first point of contact for users experiencing technical issues with their devices, working closely with our global teams to resolve problems efficiently. You will use your problem-solving skills to troubleshoot complex technical issues remotely and escalate unresolved matters when necessary.
- Monitor and respond to incidents via ticketing system within SLA timelines
- Perform remote troubleshooting and escalate unresolved issues
- Support users across different time zones and ensure minimal downtime
In addition to technical expertise, you will maintain accurate records of shift activities and handover reports, collaborate with global teams for coordinated support, and ensure timely updates and patches for systems and applications. You will also educate users on basic IT procedures and best practices, as well as manage inventory of IT assets and ensure compliance with company policies.
To be successful in this role, you will have 3+ years of experience in desktop support and demonstrate exceptional problem-solving skills.
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Technical Remote Support Professional
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Desktop Infrastructure Support Professional
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Advanced Windows Desktop Support Specialist
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