Senior Order Management Specialist

3 weeks ago


Chennai, Tamil Nadu, India emerson Full time

Overview

The Senior Order Management Specialist role at Emerson involves supervising Order Administrators of Trade Orders to ensure timely handling of customer orders. Under the direction of the Manager, the role implements systems and processes to achieve sales targets and provides development opportunities to team members. The position is responsible for handling all aspects of Sales Order Management, including order receipt, processing, and fulfillment. The Specialist will also assist internal and external customers with order-related activities and provide proactive communication to customers at key stages of the order execution.

Key Responsibilities

  1. Lead the Trade SOM team to forecast and achieve monthly sales targets, focusing on continuous improvement of Key Performance Indicators.
  2. Conduct daily review meetings to identify challenges and issues faced by the team and provide solutions to resolve them, setting direction for prioritization of the day.
  3. Be open-minded and proactive in seeking process improvements through simplification and automation.
  4. Receive and review customer purchase orders, ensuring Sales Orders entered in the system align with POs and customer agreements.
  5. Acknowledge orders to customers with promised dates and initiate proactive communication regarding order status.
  6. Function as the primary contact and coordinator between customers and the factory to resolve any issues.
  7. Supervise the progress of all sales orders, initiate ongoing communication with each customer, and maintain accurate records of all activities related to orders.
  8. Run daily backlog and handle hold codes to reduce finished goods in inventory.
  9. Ensure compliance with checkpoint procedures, trade compliance procedures, and applicable laws.
  10. Create BOMs for assemblies in Oracle and coordinate with the Engineering team for new part numbers for specials.
  11. Reuse part codes in inventory to reduce lead times and unallocated inventory, and support the factory on product-related queries during manufacturing/assembly.

Requirements

  1. Degree or equivalent experience in Engineering with Customer Order Management, Project Management, Order Detailing, and Order Administration, with a total experience of 10 to 14 years.
  2. High level of integrity and trust.
  3. Good command of MS Office (Excel, Word, PowerPoint, and Outlook).
  4. Good communication, negotiation, interpersonal, and people leadership skills.
  5. Good understanding of Terms and Conditions.
  6. Familiarity with ISO9001 Management System and Corporate Safety Management and Occupational Health Management.
  7. Solid prioritizing and organizational skills, along with being a self-starter.
  8. Ability to work well in a close team setting.


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