Technical Trade Order Management Specialist
7 days ago
Job Summary
We are seeking a highly skilled and experienced Technical Trade Order Management Specialist to join our team at Copeland. This role is responsible for supervising the trade order administrators to ensure that customer orders are handled efficiently and effectively.
In This Role, Your Responsibilities Will Be:
- Lead the trade order management team to forecast and achieve monthly sales targets, while continuously improving key performance indicators such as RDSL and backlog reduction.
- Conduct daily review meetings to identify challenges and issues faced by the team and provide solutions to resolve them, as well as set direction for prioritization of the day.
- Be open-minded and proactively seek process improvements through simplification and automation.
SOM Responsibility of Region
- Receive and review customer purchase orders, ensuring that sales orders entered in the system comply with PO and agreement terms and conditions.
- Acknowledge orders to customers with promised dates.
- Initiate proactive communication with customers regarding order status, resolve any missing information from customers, coordinate with internal departments to release orders for scheduling.
- Function as the primary contact and coordinator between customers and factory to resolve any issues.
- Supervise the progress of all sales orders and initiate ongoing communication with each customer.
- Accountable for providing proactive communication to customers at designated key stages of order execution (order scheduling, assembly, inspection notification, inspection coordination, shipment).
- Maintain accurate records of all activities related to orders from receipt of the PO to shipment of products and documentation requested.
- Run daily backlog and handle hold codes to reduce finished goods in inventory.
- Ensure compliance with checkpoint procedures, all trade compliance procedures, and applicable laws.
Order Detailing Responsibility
- Responsible for creating BOMs for assemblies in Oracle.
- Coordinate with the Engineering team for new part numbers for specials to complete BOMs within turnaround times to meet customer requests, referring to Engineering Standards, datasheets, tools, etc.
- Reuse part codes in inventory to reduce lead times of assemblies to customers as well as reduce unallocated inventory.
- Support the factory on product-related queries during manufacturing/assembly.
- Always enforce Emerson Ethics and Values.
Your Qualifications
- Degree or equivalent experience in engineering with customer order management, project management, order detailing, and order administration, totaling years of experience.
- High level of integrity & trust.
- Good command on MS Office (Excel, Word, PowerPoint, and Outlook).
- Good communications, negotiation, interpersonal, and people leadership skills.
- Good understanding of terms and conditions.
- Familiarity with ISO management systems, as well as corporate safety management and occupational health management requirements.
- Solid prioritizing and organizational skills along with being a self-starter.
- Ability to work well in a close team setting.
Our Offer to You
By joining Copeland, you will be given the opportunity to make a difference through your work.
Copeland's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer comprehensive medical and insurance coverage to meet the needs of our employees.
We are committed to creating a global workplace that supports diversity, equity, and inclusion. We welcome foreign nationals to join us through our work authorization sponsorship.
We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know it is critical to our success as a global company.
We have established our remote work policy for eligible roles to promote work-life balance through a hybrid work setup where our team members can take advantage of working both from home and at the office.
Safety is paramount to us, and we are relentless in our pursuit to provide a safe working environment across our global network and facilities.
Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.
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