Senior Trade Order Management Supervisor
5 days ago
Job Summary
As a Senior Trade Order Management Supervisor at Copeland, you will be responsible for overseeing the Order Administrators of Trade Orders to ensure timely and efficient handling of customer orders. You will work closely with the Manager to implement systems and processes that achieve sales targets while providing development opportunities to team members. Your key responsibilities will include handling all aspects of Sales Order Management for certain customers, accounts, and sales regions, as well as owning the process to fulfill orders from receipt to shipment.
Key Responsibilities:
- Lead the Trade SOM team to forecast and achieve monthly sales targets, commit to continuous improvement of Key Performance Indicators, and reduce backlog.
- Conduct daily review meetings to identify challenges and provide solutions, set direction for prioritization, and be open-minded to process improvement.
- Receive and review customer purchase orders, review Sales Orders in the system, acknowledge orders to customers, and initiate proactive communication regarding order status.
- Function as the primary contact and coordinator between customers and factory to resolve issues, supervise order progress, and provide ongoing communication with customers.
- Maintain accurate records of all activities related to orders, run daily backlog, and handle hold codes to reduce finished goods in inventory.
- Ensure compliance with checkpoint procedures, trade compliance procedures, and applicable laws.
Requirements:
- Degree or equivalent experience in Engineering with Customer Order Management, Project Management, Order Detailing, and Order Administration, with a total experience of at least 2 years.
- High level of integrity and trust, good command of MS Office, and good communications, negotiation, interpersonal, and people leadership skills.
- Good understanding of Terms and Conditions, familiarity with ISO Management System, and Corporate Safety Management and Occupational Health Management.
- Solid prioritizing and organizational skills, with the ability to work well in a close team setting.
Preferred Qualifications:
- Experience with Oracle or any other ERP will be an added advantage.
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