Senior Order Management Specialist

3 days ago


Chennai, Tamil Nadu, India Copeland Full time

Job Summary

Serve as a key member of the Copeland team, overseeing the Order Administrators of Trade Orders to ensure timely and efficient customer order fulfillment. Collaborate with the Manager to develop and implement systems and processes that drive sales growth and customer satisfaction. As a Trade SOM Supervisor, lead the Trade SOM team to achieve monthly sales targets and commit to continuous improvement of Key Performance Indicators. Conduct daily review meetings to identify challenges and provide solutions, and proactively seek process improvements to enhance team productivity.

Responsibilities

Responsibilities for this role include:

  • Receiving and reviewing customer purchase orders, ensuring compliance with technical and commercial terms and conditions.
  • Acknowledging orders to customers with promised dates and initiating proactive communication regarding order status.
  • Coordinating with internal departments to release orders for scheduling and resolving any issues that may arise.
  • Functioning as the primary contact and coordinator between customers and the factory to resolve any issues.
  • Supervising the progress of all sales orders and initiating ongoing communication with each customer.
  • Maintaining accurate records of all activities related to orders from receipt of the PO to shipment of products and documentation requested.
  • Running daily backlog and handling hold codes to reduce finished goods in inventory.

Requirements

To be successful in this role, you will need:

  • Degree or equivalent experience in Engineering, Customer Order Management, Project Management, Order Detailing, or Order Administration.
  • High level of integrity and trust.
  • Good command of MS Office (Excel, Word, PowerPoint, and Outlook).
  • Good communications, negotiation, interpersonal, and people leadership skills.
  • Good understanding of Terms and Conditions.
  • Familiarity with ISO Management Systems and Corporate Safety Management and Occupational Health Management.

Preferred Qualifications

Experience with Oracle or any other ERP system will be an added advantage.



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