Senior Order Management Professional

3 weeks ago


Chennai, Tamil Nadu, India Gigamon Full time

About This Role

We are seeking a highly skilled Order Management Specialist to join our global team at Gigamon. As a key member of our order management team, you will be responsible for reviewing, managing, and booking sales orders while serving as a liaison for sales, partners, and customers.

Key Responsibilities

  • Manage sales orders from partners and direct customers, ensuring timely and accurate processing.
  • Collaborate with cross-functional teams, including sales, finance, and manufacturing, to ensure smooth order flow and resolve issues.
  • Develop a deep understanding of the order-to-cash process and the systems that support it.
  • Provide excellent customer service, responding to inquiries and maintaining positive relationships.
  • Process RMA/Rebill orders and perform status checks to ensure uninterrupted workflow.

Requirements

  • Bachelor's degree in a related field or equivalent experience.
  • 3-5+ years of experience in sales operations or order management, preferably in a high-tech environment.
  • Proven ability to manage multiple projects with high attention to detail and strong organizational skills.
  • Advanced Microsoft Excel skills, including pivot tables and formulas.
  • Experience with Dynamics 365 preferred; Salesforce and ERP/CRM tools are a plus.

About Gigamon

Gigamon is committed to a diverse, equitable, and inclusive workplace. We are an equal opportunity employer and welcome applicants from all backgrounds.



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