Senior Order Management Professional
3 weeks ago
About This Role
We are seeking a highly skilled Order Management Specialist to join our global team at Gigamon. As a key member of our order management team, you will be responsible for reviewing, managing, and booking sales orders while serving as a liaison for sales, partners, and customers.
Key Responsibilities
- Manage sales orders from partners and direct customers, ensuring timely and accurate processing.
- Collaborate with cross-functional teams, including sales, finance, and manufacturing, to ensure smooth order flow and resolve issues.
- Develop a deep understanding of the order-to-cash process and the systems that support it.
- Provide excellent customer service, responding to inquiries and maintaining positive relationships.
- Process RMA/Rebill orders and perform status checks to ensure uninterrupted workflow.
Requirements
- Bachelor's degree in a related field or equivalent experience.
- 3-5+ years of experience in sales operations or order management, preferably in a high-tech environment.
- Proven ability to manage multiple projects with high attention to detail and strong organizational skills.
- Advanced Microsoft Excel skills, including pivot tables and formulas.
- Experience with Dynamics 365 preferred; Salesforce and ERP/CRM tools are a plus.
About Gigamon
Gigamon is committed to a diverse, equitable, and inclusive workplace. We are an equal opportunity employer and welcome applicants from all backgrounds.
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