Help Desk Technician

17 hours ago

Palakkad, Kerala, India beBeeTechnical Full time US$ 70,000 - US$ 1,00,000
IT Support Specialist

We are seeking a proactive ITCS Enablement Specialist to join our Bangalore team. This role involves providing exceptional support to employees across local, remote, and home office environments.

  • Provide end-user support for hardware, software, and peripherals.
  • Deliver multi-channel support for local and remote users.
  • Support the transition to ServiceNow and manage tickets efficiently.
  • Image, configure, and deploy laptops and desktops for new hires and tech refreshes.
  • Use FreshService for IT asset lifecycle management.
  • Enforce IT security policies and assist in remediating security incidents or vulnerabilities.
  • Troubleshoot issues related to network connectivity, A/V conference tools, scanning, printing, and device access.
  • Collaborate with internal teams to identify service improvements or automation opportunities.
  • Work with external vendors and suppliers to ensure service delivery and procurement meets quality, time, and cost requirements.
  • Provide informal guidance and mentoring to junior support personnel.
About the Role

This is a unique opportunity to join our dynamic team and contribute to the success of our organization. If you have excellent technical skills, strong communication abilities, and a passion for delivering exceptional customer service, we want to hear from you

Requirements

To be successful in this role, you will need:

  • 4+ years of experience in an IT Helpdesk or Technical Support role.
  • Associate degree (or higher) in Computer Science, Information Technology, or equivalent professional experience.
  • Strong experience supporting Windows 11, MacOS, and common business productivity software.
  • Familiarity with cloud applications, endpoint security, mobile/tablet support, and remote tools.
  • Able to troubleshoot and resolve technical issues for non-technical users.
  • Experience using or supporting ITSM platforms such as FreshService, ServiceNow, Remedyforce or Jira.
  • Exposure to automation tools like Power Automate or AI-driven IT solutions is a plus.
  • Demonstrated ability to multitask, prioritize, and problem-solve in a dynamic environment.
  • Strong written and verbal communication skills in English.
Benefits

We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development.

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