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Help Desk Specialist

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Palakkad, Kerala, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 10,00,000

Job Title: Help Desk Specialist

About the Role

We're seeking a skilled Help Desk Specialist to join our team. As the first point of contact for users, you will play a crucial role in ensuring they receive exceptional support and service.

Key Responsibilities
  • Respond promptly to customer inquiries via chat, calls, and email regarding app usage, account issues, payments, and services.
  • Provide empathetic guidance and support for users seeking help with astrology-related sessions and app features.
  • Troubleshoot and resolve customer issues, escalating complex cases when necessary.
  • Maintain records of customer interactions and feedback for process improvement.
  • Collaborate with other departments (Tech, Operations, Product) to address recurring issues and improve user satisfaction.
  • Strive to achieve customer satisfaction targets and contribute to a positive brand image.
Requirements
  • Bachelor's degree in any discipline (preferred: Business Administration, Communication).
  • 1-3 years' experience in customer support/executive roles (preferably app or tech industry).
  • Excellent verbal and written communication skills in English and Hindi; knowledge of additional regional languages is an advantage.
  • Strong problem-solving, multitasking, and conflict-resolution abilities.
  • Empathetic, patient, customer-first mindset.
  • Familiarity with CRM tools (e.g., Salesforce, ZOHO) preferred.
  • Willingness to work in flexible shifts as per business needs.
What We Offer

We provide a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.