Help Desk Specialist

2 days ago

Palakkad, Kerala, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 15,00,000

Customer Service Advocate

Key Responsibilities:

  • Contact and assist customers with issues related to their vehicles.
  • Provide accurate information about warranty coverage, claims, and service processes.
  • Coordinate with service centers, mechanics, or technical teams for timely resolution of customer problems.
  • Process and track warranty claims, ensuring all documentation is accurate and complete.
  • Offer first-level technical guidance based on customer feedback.
  • Follow up with customers until the issue is resolved and ensure high satisfaction.
  • Maintain records of all interactions using CRM tools.
  • Elevate complex cases to higher technical support or warranty teams when necessary.
  • Stay updated with latest vehicle technologies, company policies, and warranty terms.

Eligibility Criteria:

  • Education: A minimum Graduate degree in any stream; preference given to candidates with an automotive or technical background.
  • Experience: 1–3 years in customer support, automotive services, or warranty handling preferred.
  • Language: Proficiency in Hindi and English; other regional languages are beneficial.
  • Technical Knowledge: Basic understanding of vehicle systems or prior experience in an auto-related role is advantageous.

This role involves working with customers who have issues with their vehicles. The ideal candidate should be able to provide accurate information, troubleshoot problems, and follow up to ensure customer satisfaction.

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