Help Desk Professional

2 weeks ago


Palakkad, Kerala, India beBeeHelp Full time US$ 85,000 - US$ 1,10,000
Job Title: Help Desk Professional

We are seeking a highly skilled and detail-oriented professional to provide exceptional customer service. This individual will be responsible for resolving issues promptly, ensuring high levels of customer satisfaction, and maintaining effective communication with clients and stakeholders.

Key Responsibilities:
  • Review and update construction documents in the system to ensure accuracy.
  • Maintain and update budget details while placing inspection orders with field inspectors.
  • Assign inspection orders to nearby inspectors and track their acceptance within the stipulated timeframe.
  • Communicate effectively with contractors and field inspectors via calls and emails to obtain required documentation.
  • Coordinate with stakeholders through email and phone communication to ensure order fulfillment.
  • Schedule and manage site inspections with field inspectors across the United States, following up to expedite order completion.
  • Notify clients about order status updates via emails and messages to ensure transparency and efficiency.
Required Skills and Qualifications:
  • Graduate degree from an accredited institution.
  • Excellent attention to detail in reviewing documentation and identifying gaps.
  • Excellent communication skills to interact with clients, contractors, and inspectors.
  • Ability to multitask and meet deadlines in a fast-paced environment.
  • Must have experience in mortgage documents review process.


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