
Help Desk Support Specialist
2 days ago
We are looking for a skilled support specialist to join our team. As a Service Desk Analyst, you will provide top-notch assistance to our end-users across the organization.
The ideal candidate will have hands-on experience with ticketing systems and expertise in Google Workspace products.
Key Responsibilities:
- Provide technical support to end-users via the ticketing platform
- Manage web-based tickets and ensure resolution within defined SLA timelines
- Administer user accounts and shared resources via Active Directory and Google Admin Console
- Troubleshoot issues related to Google Workspace tools and coordinate with backend teams when needed
Requirements:
- Minimum 2-3 years of experience in IT operations
- Hands-on experience with ticketing systems such as ServiceNow
- Expertise in Google Workspace products including Gmail, Google Drive, and Google Hangouts
- Excellent written and verbal communication skills
- Ability to compose and respond to professional emails effectively
Preferred Qualifications:
- Bachelor's degree in Computer Science or related field
- ITIL Foundation certification (desired)
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