Help Desk Support Specialist

2 days ago


Palakkad, Kerala, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

We are looking for a skilled support specialist to join our team. As a Service Desk Analyst, you will provide top-notch assistance to our end-users across the organization.

The ideal candidate will have hands-on experience with ticketing systems and expertise in Google Workspace products.

Key Responsibilities:

  • Provide technical support to end-users via the ticketing platform
  • Manage web-based tickets and ensure resolution within defined SLA timelines
  • Administer user accounts and shared resources via Active Directory and Google Admin Console
  • Troubleshoot issues related to Google Workspace tools and coordinate with backend teams when needed

Requirements:

  • Minimum 2-3 years of experience in IT operations
  • Hands-on experience with ticketing systems such as ServiceNow
  • Expertise in Google Workspace products including Gmail, Google Drive, and Google Hangouts
  • Excellent written and verbal communication skills
  • Ability to compose and respond to professional emails effectively

Preferred Qualifications:

  • Bachelor's degree in Computer Science or related field
  • ITIL Foundation certification (desired)


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