
Help Desk Specialist
2 days ago
We are seeking a highly skilled and detail-oriented individual to fill the position of Customer Support Executive.
This is a full-time on-site role responsible for providing exceptional customer service, resolving technical issues, and ensuring overall customer satisfaction.
- Address customer inquiries across various platforms, ensuring prompt and efficient responses.
- Maintain inventory levels for packaging materials and replenish stock as needed.
- Process returns, refunds, and exchanges in a timely manner.
- Manage marketplace order dispatches and reimbursements.
- Connect with customers to understand feedback and implement improvements.
To excel in this role, you will possess:
- Prior experience in e-commerce operations is an asset, but not required.
- Proficiency in using MS Office Suite, specifically Excel.
- Excellent verbal and written English communication skills.
- Strong organizational and multitasking skills.
We offer a dynamic work environment that fosters growth and development. If you are a team player with a passion for delivering exceptional customer experiences, we encourage you to apply.
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