
Service Desk Specialist
1 week ago
Job Title: Service Desk Specialist
Key Responsibilities:
- Deliver exceptional technical support to end-users in a courteous and professional manner.
- Log all user service tickets with complete and accurate information.
- Troubleshoot and resolve complex IT-related incidents and service requests.
- Manage customer inquiries and ensure timely resolution.
- Perform scheduled reporting (daily/weekly/monthly).
- Submit knowledge base article updates for new and existing issues.
Required Skills:
- Excellent communication skills – both verbal and written.
- Strong problem-solving and analytical abilities.
- Ability to manage multiple tasks and prioritize effectively.
- Customer-focused mindset with a commitment to service excellence.
- Familiarity with ITSM tools and ticketing systems.
About the Ideal Candidate:
We are seeking an individual who combines strong technical skills with excellent communication and interpersonal abilities. The successful candidate will be able to work effectively in a fast-paced environment, providing top-notch support to clients.
Benefits:
The ideal candidate will have the opportunity to grow professionally and develop their technical skills. We offer a supportive work environment, opportunities for career advancement, and a competitive compensation package.
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