IT Support Specialist

1 week ago

Palakkad, Kerala, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

Job Summary:

Service Desk Analyst

The Service Desk Analyst will be responsible for providing timely and effective support to our customers. This includes resolving incidents, managing data, and coordinating with vendors.

Key Responsibilities:

  • Incident Management
    • Log, track, and resolve incidents using Manage Engine and ADX tools.
    • Assign tasks to engineers and ensure timely closure.
    • Ensure HP warranty and AMC support coverage for all IT equipment.
  • Data Management
    • Maintain HP warranty call tracker in ADX.
    • Generate management reports including:
      • Daily Open Call Summary,
      • CSAT Reports,
      • Printer/Projector Reports,
      • AMC Tracker Reports (Monthly),
      • MIS Reports (Weekly/Monthly),
      • Monthly Service Desk Presentations.
    • Vendor Coordination
      • Obtain hardware quotations, coordinate approvals, and process POs.
      • Track invoice submissions and follow up for timely payments.
      • Coordinate with vendors for supply chain efficiency.
    • Performance Monitoring
      • Monitor the performance of engineers across all locations and submit daily reports.
      • Evaluate AMC partners' service and share improvement feedback.
      • Prepare and share Minutes of Meetings (MOMs) daily to ensure smooth operations.

Requirements:

  • Minimum 2 years of experience

  • Database Support Specialist

    1 week ago

    Palakkad, Kerala, India beBeeDatabase Full time ₹ 15,00,000 - ₹ 25,00,000

    **Job Title:** Database Support SpecialistOur organization is seeking a highly skilled and experienced database support specialist to join our team. As a key member of our technical staff, you will be responsible for providing exceptional customer service and technical expertise in resolving issues related to ClickHouse clusters.

  • Technical Support Specialist

    2 weeks ago

    Palakkad, Kerala, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title:A Technical Support Specialist is required to provide first-level support and resolve technical issues in a timely manner.Provide initial assistance and resolve incidents efficiently.Manage service requests, incidents, and changes using ITSM tools.Support user onboarding, access provisioning, and basic resource requests.

  • Network Support Specialist

    2 weeks ago

    Palakkad, Kerala, India beBeeNetworkSupport Full time ₹ 15,00,000 - ₹ 18,00,000

    Network Support SpecialistThe Network Support Specialist plays a vital role in advancing our user-oriented approach to technical support.This key position involves resolving customer requests while using the insights gained to improve the user experience for all customers. By regularly interacting with product development teams and key stakeholders, you will...

  • Technical Support Specialist

    2 weeks ago

    Palakkad, Kerala, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Technical Support SpecialistAbout the Role:We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a crucial role in providing excellent customer service and resolving technical issues.Responsibilities:Participate in support of incoming calls and continuously demonstrate empathy for customer...

  • Organizational Support Specialist

    7 days ago

    Palakkad, Kerala, India beBeeImpact Full time ₹ 12,00,000 - ₹ 20,00,000

    Support Operations SpecialistWe seek a Support Operations Specialist to play a vital role in our organization.This is an excellent opportunity for someone who takes initiative, adapts easily, and strives to bring order to chaos while enabling others to excel.Employee Onboarding: Assist with preparing offer letters, induction materials, and first-day...

  • IT Support Specialist

    1 week ago

    Palakkad, Kerala, India beBeeSupport Full time ₹ 20,00,000 - ₹ 35,00,000

    IT Support Specialist RoleThis is a first-line technical support position that provides courteous and professional assistance to end-users.The ideal candidate will have excellent communication skills, strong problem-solving abilities, and experience with ITSM tools and ticketing systems.Key Responsibilities:Provide timely and effective technical support to...

  • Clinical Support Specialist

    2 weeks ago

    Palakkad, Kerala, India beBeeAdministrative Full time ₹ 30,00,000

    Job Title: Clinical Support Specialist">This is a detailed, administrative back-office role involving high-volume clinician/clinic communications, record maintenance, and daily logs. No client-facing interactions.

  • Technical Support Specialist

    1 week ago

    Palakkad, Kerala, India beBeeTechnical Full time US$ 60,000 - US$ 90,000

    Job Title: Technical Support SpecialistDescription:We are seeking a skilled Technical Support Specialist to deliver exceptional technical assistance to internal and external users.Key Responsibilities:Provide timely and accurate customer feedback in written and verbal formatsTroubleshoot complex technical issues with minimal support from the development...

  • Data Storage Support Specialist

    1 week ago

    Palakkad, Kerala, India beBeeDataStorage Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Data Storage Support SpecialistAbout the RoleWe are seeking a highly skilled technical professional to join our team as a Data Storage Support Specialist.This is an exciting opportunity for someone with expertise in enterprise-grade data storage solutions to provide top-notch support and ensure optimal performance for our clients.Key...

  • Pod Spanner Support Specialist

    1 week ago

    Palakkad, Kerala, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Pod Spanner Support SpecialistJob Overview:We seek a highly skilled Pod Spanner professional to provide technical support for our infrastructure.The ideal candidate will have strong experience in API development using Go (Golang) and proficiency in CI/CD pipeline creation and maintenance.