IT Support Specialist

8 hours ago

Palakkad, Kerala, India beBeeSupport Full time ₹ 20,00,000 - ₹ 35,00,000
IT Support Specialist Role

This is a first-line technical support position that provides courteous and professional assistance to end-users.

The ideal candidate will have excellent communication skills, strong problem-solving abilities, and experience with ITSM tools and ticketing systems.

Key Responsibilities:
  • Provide timely and effective technical support to users.
  • Troubleshoot and resolve IT-related incidents and service requests.
  • Log all user service tickets in ITSM systems.
  • Manage customer inquiries and ensure prompt resolution.
  • Perform regular reporting on technical issues and trends.
Required Skills and Qualifications:
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Familiarity with ITSM tools and ticketing systems.
Benefits:

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

About Our Organization:

We are a leading provider of digital transformation solutions. Our expertise includes cloud and cognitive technologies, enabling us to deliver personalized digital experiences to our clients.

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