Tech Support Specialist

2 days ago


Palakkad, Kerala, India beBeeCustomerSupport Full time ₹ 60,00,000 - ₹ 85,00,000

Job Title: Technical Support Specialist

We are seeking a customer-focused professional to join our team. As a technical support specialist, you will be responsible for resolving queries from global clients via phone, email, or chat, ensuring exceptional customer satisfaction and professionalism.

Key Responsibilities:

  1. Provide technical troubleshooting over the phone for clients globally.
  2. Handle basic technical assistance calls related to telecom, VoIP, networking, and communications.

Required Competencies:

  • Broad knowledge of computer hardware and software.
  • Intermediate knowledge of Windows, Mac OS, Mobile OS Android and iOS.
  • Negotiation and problem-solving skills.

Technical Skills:

  • Operating Systems: Expert knowledge of operating systems.
  • Networking: Advanced knowledge of networking principles.

Key Requirements:

  • Education: Bachelor's degree or equivalent experience in customer service or technical support.
  • Experience: 0-1 year of experience in a customer-facing role (customer service and technical support experience preferred).
  • Excellent verbal and written communication skills.
  • Ability to work in night shifts and rotational shifts.
  • Good computer skills (MS Office, email, CRM tools).
  • Ability to handle pressure and multitask effectively.
  • Candidate should have a positive attitude with strong customer focus.


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