
Tech Support Specialist
2 days ago
Job Title: Technical Support Specialist
We are seeking a customer-focused professional to join our team. As a technical support specialist, you will be responsible for resolving queries from global clients via phone, email, or chat, ensuring exceptional customer satisfaction and professionalism.
Key Responsibilities:
- Provide technical troubleshooting over the phone for clients globally.
- Handle basic technical assistance calls related to telecom, VoIP, networking, and communications.
Required Competencies:
- Broad knowledge of computer hardware and software.
- Intermediate knowledge of Windows, Mac OS, Mobile OS Android and iOS.
- Negotiation and problem-solving skills.
Technical Skills:
- Operating Systems: Expert knowledge of operating systems.
- Networking: Advanced knowledge of networking principles.
Key Requirements:
- Education: Bachelor's degree or equivalent experience in customer service or technical support.
- Experience: 0-1 year of experience in a customer-facing role (customer service and technical support experience preferred).
- Excellent verbal and written communication skills.
- Ability to work in night shifts and rotational shifts.
- Good computer skills (MS Office, email, CRM tools).
- Ability to handle pressure and multitask effectively.
- Candidate should have a positive attitude with strong customer focus.
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