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Customer Support Specialist

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Palakkad, Kerala, India beBeeTechnical Full time ₹ 90,00,000 - ₹ 1,20,00,000

We are seeking a Customer Support Specialist to handle customer inquiries and resolve technical issues in a timely manner.

Key Responsibilities:
  • Foster strong communication with customers to gather information efficiently and clarify their responsibilities in resolving issues.
  • Communicate next steps and status while building trust with our clients.
  • Demonstrate analytical skills to troubleshoot complex problems and work collaboratively with cross-functional teams.
  • Develop a comprehensive understanding of commerce platform concepts, including online services, Order to Cash operations, and general billing systems processes.
  • Leverage continuous learning skills to stay up-to-date on the latest technologies, including the Azure Platform and architecture.

This is an excellent opportunity for someone looking to grow their career in customer support and technical expertise.