Customer Support Expert

4 days ago

Palakkad, Kerala, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

Are you a technical expert looking for a challenging role in customer support?

We are seeking an experienced Technical Support Specialist to join our team.

Job Description:

The ideal candidate will have strong problem-solving skills, excellent communication and interpersonal skills, and the ability to work effectively with customers and internal teams.

Responsibilities:

  • Respond to customer inquiries and provide technical assistance via phone, email, or chat.
  • Diagnose and troubleshoot hardware and software issues using advanced troubleshooting techniques.
  • Document and track customer interactions in our ticketing system.
  • Collaborate with other teams to resolve complex technical issues.
  • Provide training and support to customers on product usage.

Required Skills and Qualifications:

  • Bachelor's degree in Computer Science or related field.
  • Relevant certifications such as CompTIA A+ or Cisco CCNA are a plus.
  • Strong problem-solving skills with experience in troubleshooting technical issues.
  • Excellent communication and interpersonal skills with the ability to work effectively with customers and internal teams.
  • Proficiency in Windows operating systems and Microsoft Office Suite.
  • Experience with customer support software such as Zendesk or Freshdesk.

Benefits:

  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • Competitive salary and benefits package.

What We Offer:

  • A chance to work with a talented team of technical experts.
  • Opportunities for career growth and professional development.
  • A comprehensive benefits package including medical, dental, and vision insurance.
  • A 401(k) plan with company match.

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