Customer Support Representative

1 day ago


Palakkad, Kerala, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 12,00,000

Job Title: Customer Support Representative

We are seeking a skilled and enthusiastic Customer Support Representative to join our team. The ideal candidate will have excellent communication skills, be able to work independently, and possess a strong understanding of customer service principles.

About the Role

This is an exciting opportunity for a talented individual to take on a challenging role in our support team. As a Customer Support Representative, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat.

You will be the first point of contact for customers, responding to their queries in a timely and accurate manner. Your primary objective will be to resolve customer issues efficiently and effectively, ensuring that they are satisfied with the service provided.

In this role, you will also be required to proactively reach out to customers to build rapport and identify opportunities to improve their experience. This may involve collaborating with cross-functional teams to propose solutions that meet customer needs.

Key Responsibilities
  • Respond to customer inquiries in a timely and professional manner
  • Resolve customer complaints and concerns
  • Proactively engage with customers to build relationships and identify opportunities for growth
  • Collaborate with internal teams to provide solutions that meet customer needs
Requirements

To be successful in this role, you will need:

  • A degree in management, marketing, or a related field
  • Experience in customer-facing roles, preferably in a call center environment
  • Excellent written and verbal communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and attention to detail
Benefits

As a valued member of our team, you can expect:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

Note: Immediate start available for the right candidate.



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