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Customer Experience Representative

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Palakkad, Kerala, India beBeeCustomerExperience Full time ₹ 30,00,000 - ₹ 60,00,000

Job Title: Customer Experience Representative

About the Role:

We are seeking a highly skilled Customer Experience Representative to join our team. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional post-sales support to ensure customer satisfaction.

Key Responsibilities:
  • Handle inbound and outbound customer care calls in a professional manner, ensuring that customers receive prompt and courteous service.
  • Address customer queries, complaints, and requests in a timely and efficient manner, utilizing your problem-solving skills to resolve issues effectively.
  • Process and manage customer orders via e-commerce platforms, maintaining accurate records of transactions and updates.
  • Coordinate with internal teams to ensure seamless order fulfillment, including tracking and updating shipping details and returns/refunds as applicable.
  • Maintain detailed records of customer interactions and transactions, providing valuable insights for process improvement.
  • Provide feedback to enhance customer service processes, driving continuous improvement and excellence.
Requirements:
  • Minimum 1 year of experience in customer care or call handling, with a proven track record of delivering excellent customer experiences.
  • Familiarity with e-commerce platforms is essential, with knowledge of MS Office, Email, and CRM tools.
  • Excellent communication skills in Hindi and English, with the ability to articulate complex information clearly and concisely.
  • Strong problem-solving ability, with a customer-first approach and adaptability in high-pressure situations.
  • Basic computer knowledge and ability to multitask, with a focus on delivering results in a fast-paced environment.