
Customer Experience Representative
5 days ago
Gemni is a leading manufacturer of machinery for sugar cones, cornetto, Cannoli, Biscuits, Wafers etc.
The company has clients across 86 countries.
Customer Support Professionals are required to manage large volumes of emails, calls and other customer interactions.
Key Responsibilities:
- Manage large volumes of emails, calls and other customer interactions
- Generate sales leads
- Coordinate with customers and internal stakeholders
- Build strong relationships with customer accounts through open communication
- Keep accurate records of customer interactions
- Follow established communication procedures and guidelines
- Take proactive steps to engage customers
Requirements:
- Proven experience in customer support or marketing
- Strong phone handling skills and active listening
- Customer orientation and adaptability
- Excellent communication and presentation skills
- Ability to multitask and prioritize tasks effectively
- Fluency in English: verbal and written
- Proficiency in MS Office
- SAP B1 knowledge is an added advantage
- Previous experience in exhibitions/expo is preferred
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