Customer Experience Strategist

Delivering exceptional customer experiences is a cornerstone of our organization's mission. We aim to bridge the gaps, uncover opportunities, and provide solutions that make a tangible impact.Key Responsibilities:Compile and maintain key performance indicators (KPIs) reports to track trends and insights.Conduct thorough analysis of customer data to identify...

About Times InternetWe create digital products that simplify and enhance people's lives. As India's largest digital products company, we have a significant presence across various categories including News, Sports, Fintech, and Enterprise solutions.Our portfolio features market-leading brands such as TOI, ET, NBT, Cricbuzz, Times Prime, Indiatimes, Whatshot,...

Product StrategistWe are seeking a Product Strategist to join our team and play a key role in shaping the future of our platform. As a Product Strategist, you will be responsible for turning big ideas into actionable product features that deliver real value to our customers.You will own modules end-to-end, from discovery to delivery, driving clarity and...

Job Title: Patient Engagement StrategistAs a Patient Engagement Strategist, you will play a key role in leading patient interaction and engagement initiatives. You will build strong relationships with patients, ensure seamless communication, and drive high-quality patient experience.Key Responsibilities:Resolve customer queries related to dental products or...

Job Title: Digital Marketing StrategistWe are seeking an experienced Digital Marketing Strategist to develop and execute paid marketing campaigns across various digital platforms.Key Responsibilities:Design and implement effective digital marketing strategies to drive traffic, conversions, and ROI.Analyze campaign data using tools like Google Analytics and...

B2B SaaS Sales RoleWe are seeking a driven Sales Growth Strategist to join our team on a 3–6 month contract (extendable) and scale our customer base across CA firms, finance teams, and journalist/media companies.This is an exciting opportunity for a results-driven professional to leverage their sales expertise and drive growth in the B2B SaaS...

Job OverviewWe are seeking a seasoned leader to spearhead our digital customer experience initiatives, ensuring seamless, secure, and high-performing customer journeys across web and mobile platforms.Key ResponsibilitiesDevelop and own the roadmap for digital CX, driving strategic decisions that meet business objectives.Translate product requirements into...

Delivering exceptional customer experiences is a vital component of success in our organization. As a Customer Care Executive, you will be responsible for interacting with customers in a professional and timely manner.Key Responsibilities:Respond to customer inquiries promptly and efficientlyResolve customer issues and concerns in a fair and equitable...

Customer Experience ExpertWe are seeking a skilled Customer Experience Expert to join our dynamic team.This is an excellent opportunity for a customer-centric professional to drive business growth by delivering exceptional support experiences.The ideal candidate will have a strong background in customer service, with experience in managing customer inquiries...

Building a world-class customer support function for global enterprise clients is at the heart of this leadership role. We're looking for an empathetic and data-driven leader who can drive excellence in client satisfaction, ticket resolution, and customer experience across multiple time zones.Job SummaryThis Director – Customer Support position is...