Tech Support Expert

3 days ago


Palakkad, Kerala, India beBeeTechnical Full time ₹ 50,00,000 - ₹ 1,00,00,000
Job Title: Tech Support Expert

Are you looking for a challenging role where you can utilize your technical skills to provide top-notch support to clients? We are seeking a highly motivated and detail-oriented Tech Support Expert to join our team.

Key Responsibilities:
  • Provide exceptional technical support to clients via phone, email, or chat.
  • Troubleshoot and resolve complex technical issues related to software applications, hardware devices, and network connectivity.
  • Maintain accurate records of customer interactions using CRM software.
  • Meet performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction.

Requirements:
  • Bachelor's degree in any technical specialization.
  • Strong communication skills with excellent verbal and written English proficiency.
  • Ability to work rotational shifts including night shifts.

What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A competitive compensation package.

If you are a tech-savvy individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity

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