Desktop Support Expert

12 hours ago

Palakkad, Kerala, India beBeeTroubleshooting Full time ₹ 40,00,000 - ₹ 80,00,000
End-User Computing Specialist

Job Overview:

We are seeking a skilled specialist to deliver expert-level technical support and services for desktop systems, peripherals, and network infrastructure.

Key Responsibilities:

  • Provide prompt and professional assistance to end-users on hardware, software, and network-related issues.
  • Configure, install, and maintain desktop systems and peripherals, ensuring seamless integration with existing IT infrastructure.
  • Develop and implement effective solutions to complex technical problems, leveraging expertise in troubleshooting and resolution.
  • Maintain accurate records of incidents, solutions, and user interactions, ensuring data-driven decision-making and process improvements.
  • Collaborate with cross-functional teams to ensure timely setup and configuration of new equipment and services.
  • Communicate effectively with end-users, stakeholders, and internal teams to understand needs and provide tailored support.

Mandatory Skills:

  • Troubleshoot and repair desktop/laptop hardware components.

Desirable Skills:

  • Expertise in remote desktop support tools and technologies.

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