VDI Support Professional

5 days ago


Palakkad, Kerala, India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,00,00,000

**Job Title:** Support Specialist – Horizon VDI

 

Our organization is seeking a dedicated and customer-focused individual to serve as the primary technical resource for supporting and maintaining the VMware Horizon VDI platform across all levels of the support model (Level 1 to Level 3).

Key Responsibilities:

  • Resolve end-user VDI issues, maintain golden images, deploy new desktop pools, and work with application teams to ensure seamless virtual desktop functionality.

 

Required Skills and Qualifications:

  • Associate or Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2+ years in IT support roles with at least 1 year supporting VDI environments.
  • Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent.
  • Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting.

 

Preferred Experience:

  • 3+ years supporting end-user computing or VDI in enterprise environments.
  • Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates.
  • Familiarity with application packaging and troubleshooting app behavior in virtual environments.

 

What We Offer:

  • A competitive compensation package.
  • A collaborative and dynamic work environment.
  • Opportunities for professional growth and development.


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