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Senior System Support Professional

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Palakkad, Kerala, India beBeeCustomerService Full time ₹ 1,00,00,000 - ₹ 1,20,00,000
Job Title

We are seeking a highly skilled System Support Specialist to join our team. This role is responsible for ensuring the accuracy and usability of our sales tools through timely and accurate resolution of support tickets.

The ideal candidate will have strong problem-solving skills, be able to work in a fast-paced environment, and possess excellent communication and customer service skills.

About the Role

This role involves managing a queue of support requests, triaging Level 2 tickets to the right stakeholders, and assisting with scheduled maintenance of systems via data migrations.

You will also be responsible for maintaining Service Level Agreement (SLA) targets, managing access and visibility related issues, and documenting best practices and usage.

  • Salesforce Administrator experience is highly preferred.
  • Data security and territory management knowledge is essential.
  • Experience with sales processes and sales environments is advantageous.
  • Hands-on experience providing system and tools support to users.
  • Strong team player with a service-oriented attitude and customer focus.
What We Offer

We offer a comprehensive benefits package that includes medical, dental, and vision insurance, as well as opportunities for professional growth and development.

We are an equal opportunity employer and celebrate diversity in our workplace. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.